Every year, Gartner’s research team selects only a handful of truly disruptive vendors that are helping companies to solve long-established problems and stay ahead of the competition in a rapidly changing world. Cool Vendors stand out because they offer lasting and innovative impact for partners today and in the near future.

The research provides application leaders and customer service business buyers with a view of five Cool Vendors that bring innovation to the customer service and support space.

Providing superior service and support is the new competitive battleground for companies as expectations for how customers want to interact with businesses continue to rise. Customers want easy and effective interactions, but businesses haven’t been able to meet such expectations despite the billions of dollars invested in multiple customer facing tools, apps, and portals.

Relay takes a different approach by connecting companies with their customers on a single, private web app built for service. Using Relay's platform, businesses can easily create, deliver, and automate guided service experiences that proactively direct the right customer, through the right process, with the right tools, at the right time. Unlike existing self-service solutions, Relay accelerates a business' mobile user adoption to extend their service and support capabilities beyond apps, portals, and emails.

"Customers today expect interactions with businesses to be digital, fast and personal. This recognition by Gartner is confirmation that there’s incredible opportunity to improve the customer relationship by simply making things easy."



Check out a custom demo

A picture may be worth a thousand words, but a custom interactive demo is even better. We'd love to show you what Relay can do for your business.

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