Providing superior service and support is the new competitive battleground for companies as expectations for how customers want to interact with businesses continue to rise. Customers want easy and effective interactions, but businesses haven’t been able to meet such expectations despite the billions of dollars invested in multiple customer facing tools, apps, and portals.
Relay takes a different approach by connecting companies with their customers on a single, private web app built for service. Using Relay's platform, businesses can easily create, deliver, and automate guided service experiences that proactively direct the right customer, through the right process, with the right tools, at the right time. Unlike existing self-service solutions, Relay accelerates a business' mobile user adoption to extend their service and support capabilities beyond apps, portals, and emails.
"Customers today expect interactions with businesses to be digital, fast and personal. This recognition by Gartner is confirmation that there’s incredible opportunity to improve the customer relationship by simply making things easy."
A picture may be worth a thousand words, but a custom interactive demo is even better. We'd love to show you what Relay can do for your business.
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