DIGITAL EXPERIENCES THAT TRANSFORM CUSTOMER SERVICE IN CABLE

Deliver intelligent and personalized communications for known cable customer service events that improve Net Promoter Scores (NPS), reduce service costs, and increase revenue.

Cable customer service

REDUCE OPERATIONAL PAIN

Easily solve for some of you most painful and costly cable customer service moments. Relay allows you to deliver journeys for anticipated lifecycle events that reduce inbound calls and truck rolls, while increasing self-service success rates.

INCREASE CABLE CUSTOMER SATISFACTION

94% of consumers within cable say the service-based mobile experiences they have via Relay are helpful and make them more likely to recommend their provider.

IMPROVE CABLE CUSTOMER RETENTION

Eliminate the need for your customers to search for information or call support. Cable companies using Relay achieve record-high Net Promoter Scores (NPS), a key indicator of loyalty.

THE VALUE IN CABLE

⁃ Improve Net Promoter Scores (NPS)

⁃ Provide an enhanced welcome and onboarding experience

⁃ Increase Average Revenue Per User (ARPU)

⁃ Reduce inbound calls and truck rolls

1

Decrease in

INBOUND SERVICE CALLS

-40%
2

Increase in

CUSTOMER SATISFACTION SCORE

4.3 out of 5.0
3

Reduction in

TECH VISITS TO HOME

-13%
4

Improvement in

NET PROMOTER SCORE

+37%
5

Percentage of customers

SAY RELAY EXPERIENCES ARE HELPFUL

94%
5

Percentage of customers

WANT MORE RELAY EXPERIENCES

71%

High-value journeys for KPI achievement in cable

Relay gives you the tools to deliver digital, personalized experiences for all of your customer lifecycle events

ONBOARDING

CROSS-SELL, UP-SELL

PAPERLESS

MOVES, ADDS, CHANGES, DELETES

TECH VISITS

TROUBLESHOOTING

PRODUCT EDUCATION

PURCHASE CONFIRMATIONS

SCHEDULING

DIGITAL TOOL ADOPTION

BILL PAY

REMINDERS

Recognized by

Product of the Year Fortune TechCrunch Forbes Loyalty360 Award
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