Relay Named Best Place to Work by Philadelphia Business Journal

RADNOR, Pennsylvania - September 12, 2011 - Relay (www.relaynetwork.com) is pleased to announce that the Philadelphia Business Journal has included the company in its 8th Annual Best Places to Work list. The Best Places to Work program ranks the top employers in the greater Philadelphia area according to scores given to the companies by their own workers.

"In a really short time, we've built an amazingly smart and passionate team at Relay, and while I'm personally thrilled that they like working here, it's actually this group of people that has created such a fun and winning culture," said Matt Gillin, Relay co-founder and CEO. "The strength of this team is a critical component in our ability to execute against our mission of driving substantial value by helping businesses better engage their customers."

The program was administered by an independent surveying firm that asked employees of nominated companies to anonymously rank their employer on several dozen questions relating to team effectiveness, trust with co-workers, alignment with goals, trust in senior leaders and practices related to respect, recognition and benefits.

The contest uses no outside judges or subjective criteria, and companies are benchmarked against their size peers. To qualify, a statistically significant number of employees, based on company size, must complete the survey.

About Relay

Relay is setting out to reinvent customer communications. By removing the barriers that prevent businesses from engaging in one-to-one communications with their customers, Relay increases opportunities for enriched, mutually beneficial connections that begin where customers are today - at the mobile device. With Relay, companies can reach 100 percent of their customers with the information they are most often seeking, driving incremental value through reduced servicing costs and increased customer satisfaction.

Relay investors include top-tier venture capital companies NewSpring Capital, First Round Capital, and ICG. The company is led by founders of the electronic payment and communications company, Ecount, which they sold to Citibank in 2007. Relay is headquartered in greater Philadelphia, Pennsylvania.

For more, visit www.relaynetwork.com, or follow Relay on Facebook and Twitter.

Relay Announces Board of Directors

Board Comprised of Successful Executives and Start Up Veterans Deeply Rooted in Emerging Technology

RADNOR, Pennsylvania - November 17, 2010 - Relay (www.relaynetwork.com), a new company with a clear mission to revolutionize customer communications, today announced its board of directors. The board includes Relay co-founder and Chief Executive Officer, Matt Gillin, Relay co-founder and Chief Experience Officer, Paul Raden, as well as Jim McCormick of First Manhattan Consulting Group, Phillip Riese of RIESE & OTHERS, and Eric Jensen of NewSpring Capital.

"The foundation for a great company starts with bringing together the best talent," said Gillin. "We are thrilled to have the insights that Jim, Phillip, and Eric bring to the table. Jim and Phillip served on the board for Ecount and we owe much of our past success to their guidance and support. Eric brings a fresh perspective to the business and clearly sees the Relay vision. There's a lot of positive energy when we are all together and that leads to great things."

"The opportunity to be on the ground level again with Matt and Paul is exciting," said McCormick. "During the Ecount days, our strong working relationship helped the company achieve remarkable success, which eventually led to its acquisition by Citi. The founding team is back and their passion is stronger than ever. I look forward to watching Relay take off."

Relay recently closed a $6.0 million Series A funding from NewSpring Capital (www.newspringcapital.com), First Round Capital (www.firstround.com), ICG (www.icg.com), and a small group of private investors. The initial investment will support the company's rapid go-to-market strategy, top talent recruitment, technology development, and product solution development for some of the leading service providers in market.

Relay board of directors

Matt Gillin: CEO of Relay, Matt is responsible for guiding the company's growth strategy and overseeing day-to-day operations. Matt's 20 years of experience as an entrepreneur, technology strategist and Internet visionary brings clear leadership to the board. Prior to Relay, Matt co-founded Ecount (now Citi¨ Prepaid Services) and C/Base, where he turned innovative ideas into disruptive business solutions within the financial services and online marketing industries. Matt holds two patents in the US patent office for his inventions around electronic payments, and is a multiple award-winning executive. In 2002, Matt won the Ernst & Young Entrepreneur of the Year Award. In 2004, he was named one of the Philadelphia region's most influential executives under the age of 40. In 2006, the Eastern Technology Council named Matt the CEO of the Year, and in 2007, he was awarded the Walter M. Aikman Entrepreneur of the Year Award. Matt holds a B.A. from Denison University.

Paul Raden: As Chief Experience Officer, Paul is responsible for driving the company's acquisition, retention, creative and communications efforts. Prior to Relay, Paul served as Chief Marketing Officer for Ecount, Inc., a business he co-founded with Gillin in 1997. In 2007, after Citi acquired Ecount, Paul served as a Managing Director and CMO for Citi Prepaid Services. Upon his departure in 2009, Citi Prepaid Services was recognized as the global leader in corporate prepaid solutions. Paul also co-founded C/Base, a highly successful consultancy business that specialized in partnership marketing services for Internet-based companies. Prior to C/Base, Paul held positions as Director of Marketing for two wholly owned subsidiaries of Ocwen Financial Corporation and prior to that as a management consultant. Paul holds two US patents and is a frequent guest lecturer on entrepreneurship at the University of Pennsylvania. Paul holds a B.A. from the University of Notre Dame, where he graduated cum laude, and an MBA from the Wharton School of the University of Pennsylvania.

Jim McCormick: Jim is president and a founder of First Manhattan Consulting Group. During Jim's 30 years of consulting to financial institutions, he has built expertise in retail and commercial services. His experience in strategy, acquisitions, marketing, MIS and technology brings valuable perspective to the board. Jim has given testimony to the U.S. Senate Banking Committee and has appeared over 150 times as a speaker before various financial services industry groups. He has appeared on CNN, CNBC, and other television venues and is widely quoted in national publications including: Institutional Investor, The Wall Street Journal, The Economist, The New York Times, Business Week, Fortune and Time. Jim holds Masters and Bachelors degrees with honors from Cornell University.

Phillip Riese: Phillip Riese, founder of RIESE & OTHERS, comes from more than 20 years in consumer financial services, 18 of which were in leadership roles at American Express.His last position at American Express was President of the Consumer Card Group and Chairman of American Express' Centurion Bank leading the teams that turned around American Express' core business. Since leaving American Express in 1998, Phillip founded RIESE & OTHERS where he advises and co-invests with venture capital and private equity firms and their portfolio companies. He earned a joint degree in textile engineering and economics from Leeds University in England, an MBA from the University of Cape Town in South Africa, and a Masters Degree in Management from MIT.

Eric Jensen: Eric is a Principal of NewSpring Capital and has more than eight years of experience in venture capital and private equity. At NewSpring Capital, Eric focuses his time on technology related investments and is actively involved in a number of portfolio companies including Message Systems, XOS Digital, LiquidHub, iPipeline and Exegy among others. Prior to joining NewSpring Capital, Mr. Jensen was at AIG Investments where he helped manage a $6 billion private equity portfolio. At AIG, he was responsible for sourcing, evaluating and monitoring venture and buyout related investments.

About Relay

Relay is setting out to reinvent customer communications. By removing the barriers that prevent businesses from engaging in one-to-one communications with their customers, Relay increases opportunities for enriched, mutually beneficial connections that begin where customers are today - at the mobile device. With Relay, companies can reach 100 percent of their customers with the information they are most often seeking, driving incremental value through reduced servicing costs and increased customer satisfaction.

Relay investors include top-tier venture capital companies NewSpring Capital, First Round Capital, and ICG. The company is led by founders of the electronic payment and communications company, Ecount, which they sold to Citibank in 2007. Relay is headquartered in greater Philadelphia, Pennsylvania.

For more, visit www.relaynetwork.com, or follow Relay on Facebook and Twitter.

Relay Sets Out to Reinvent Customer Communications

Backed by NewSpring Capital, First Round Capital, and ICG, company raises $6.0 million in Series A Funding

RADNOR, Pennsylvania - October 6, 2010 - Relay (www.relaynetwork.com) today announced a new approach to helping businesses and their customers connect and communicate. With the help of a $6.0 million Series A investment from NewSpring Capital (www.newspringcapital.com), First Round Capital (www.firstround.com), ICG (www.icg.com) and a small group of private investors, Relay will offer a simpler, more efficient way for businesses to meet their customers' service needs through improved communications. By facilitating this engagement, Relay will help businesses create meaningful enterprise value through cost savings and higher customer satisfaction.

"Consumers today expect immediate, direct access to information," said Matt Gillin, Relay co-founder and CEO. "But more often than not, they don't have that experience with their service providers. For customers, it's a big inconvenience. For businesses, it's a massive wasted expense. The simple fact is that even the most basic, predictable customer needs are not being met the way the customer wants. Relay will bridge the gap."

Despite the best efforts of businesses to open the lines of communications, providers and customers haven't been able to connect the dots. A staggering one-third of consumers call customer service for basic account information and service requests that are readily available through less taxing, less expensive channels, amounting to billions of dollars in unnecessary incremental costs each year. With many industries paying between $5-$9 per customer service call, with even more to lose in terms of churn due to customer dissatisfaction, the need to provide customers with a more efficient, helpful channel could not be more urgent.

"As we move to a landscape of empowered, connected, networked individuals," Gillin adds, "Relay gives businesses the tools to adapt and respond. Relay creates the common ground that lets businesses meet their customers where they are, increasing opportunities for mutually beneficial connections. With Relay, businesses, for the first time, can establish a private, one-to-one engagement with 100 percent of their customer base."

"Despite, or perhaps because of, the technologies and communication channels now available, businesses today have largely failed to connect directly with their customers how, when and where these consumers want. As a result, they aren't maximizing the benefit to their enterprise, overall loyalty, or growth opportunities," said Josh Kopelman, Managing Partner of First Round Capital. "Relay removes the barriers, allowing businesses to efficiently address their customers' most frequent servicing needs. The value on both sides is astounding and will no doubt change the way we, as consumers, interact with our network of service providers."

The Series A investment of $6.0 million will support the company's rapid go-to-market strategy, top talent recruitment, technology development, and product solution development for some of the leading service providers in the market.

Relay's founding team is deeply rooted in high-tech product innovation. The team also founded Ecount (now Citi¨ Prepaid Services), the recognized leader in corporate electronic payment solutions, issuing more than 30 million cards and over $4 billion in payments annually for nearly 2,000 clients across four continents. Prior to Ecount, the team founded C/Base, the largest Internet partnership marketing consultancy of its time with programs valued at over $1 billion for companies like Microsoft, Amazon, and Hotmail.

About Relay

Relay is setting out to reinvent customer communications. By removing the barriers that prevent businesses from engaging in one-to-one communications with their customers, Relay increases opportunities for enriched, mutually beneficial connections that begin where customers are today - at the mobile device. With Relay, companies can reach 100 percent of their customers with the information they are most often seeking, driving incremental value through reduced servicing costs and increased customer satisfaction.

For more, visit www.relaynetwork.com, or follow Relay on Facebook and Twitter.