Relay instantly creates a mobile connection between businesses and their customers that reaches more people than apps, portals, and emails alone, requires no on-going technology resources, and easily automates the customer experience for valuable interactions.
Gartner names Relay in research that provides application leaders and customer service business buyers with a view of five Cool Vendors that bring innovation to the customer service and support space.Read more...
Our TCPA-compliant solution connects you to your customers and extends your digital reach beyond apps, portals, and email.
Easily create multi-step journey workflows that guide customers through lifecycle events to reduce service costs and improve outcomes.
Use Relay as a standalone tool, or to augment your CRM, marketing automation, or customer support platforms.
Relay’s CX Builder gives you the tools to build journey workflows that automate the customer experience through an easy-to-use interface. Develop workflows with triggers and actions and make real-time updates to optimize results, all without ongoing IT investment or writing a line of code.
Relay enables you to engage more customers with a mobile experience. Our platform collects and links mobile numbers to customers’ accounts, captures and manages SMS opt-ins, and connects customers to their Relay feed, all while following TCPA compliance.
Our notification engine and always-on message feed guide customers through important lifecycle events. Customers can view messages, take action, and see a complete history of their interactions in one place.
Relay is a web-based channel, not an app, removing the friction that gets in the way of high adoption rates.
Relay gives enterprises a secure mobile communication channel that adheres to HIPAA, PCI, and TCPA compliance.
Relay gives you the flexibility to brand your experience on a company, product, department, or individual level.
View all your customer experience events and performance in real time, and drill down to an individual message or user. All data can be pulled into your existing systems.
A picture may be worth a thousand words, but a custom interactive demo is even better. We'd love to show you what Relay can do for your business.