Customer Messaging

With Relay, sending personalized and intelligent journeys to your customers is easy. Trigger actionable SMS notifications that direct customers to their secure web-based message feed where they can view messages, take action, and see a complete history of their communications in one place.

NO DOWNLOAD REQUIRED

Relay is a web-based channel, not an app, removing the friction that gets in the way of high adoption rates.

SECURE AND COMPLIANT

Relay gives enterprises a secure mobile communication channel that adheres to HIPAA, PCI, and TCPA compliance.

FLEXIBLE BRANDING

Relay gives you the flexibility to brand your experience on a company, product, department, or individual level.

THE RELAY

CONNECTED EXPERIENCE

Lead your customers through multi-step journeys during important moments. Relay Connected customers are more educated, less costly, and more likely take action on the things that drive value.

Relay Connected Experience

ONE FOR ALL

Branded Messages

An ongoing relationship with your customers involves many different departments or groups within your business. With Branded Messages, a specific department or individual can post messages to a customer’s feed, complete with that department's brand or individual's name and image.

MESSAGES THAT MATTER

High-value journeys for KPI
achievement in every industry

Easily and intelligently lead your customers through the high-value journeys central to your business.

ONBOARDING
CROSS-SELL, UP-SELL
LOYALTY
PURCHASE CONFIRMATIONS
PRODUCT EDUCATION

SCHEDULING
MOVES, ADDS, CHANGES, DELETES
USAGE
DIGITAL TOOL ADOPTION
RENEWALS

BILL PAY
TROUBLESHOOTING
APPLICATION PULL-THROUGH
REMINDERS
GOING PAPERLESS

CREATE

CX
Builder

ONBOARD

Mobile User
Adoption

ENGAGE

Customer
Messaging

MEASURE

Data and
Analytics