CX Builder™

Build journeys that automate and enhance the customer experience.

CX Builder

THE RELAY CX BUILDER

Create new journeys, make real-time updates, and optimize results

Our customer experience management tool lets you design and automate individualized mobile interactions throughout the entire customer lifecycle. Now you can scale your customer support efforts and easily solve in-the-moment needs for all customers.

EVEN MORE, EVEN EASIER

What can CX Builder do?

Time-Delayed Messages

From long-term engagement to quick follow-ups, deliver messages automatically down to the minute or several months out.

Personalized Messages

Send messages with dynamic parameters that let you deliver individualized service and support to the right customer at just the right time.

Rich, Branded Content

Fully customize the experience for your customers with easy-to-use design elements and multimedia.

Data and Reporting

If you can’t measure it, you can’t manage it. Our reporting suite has everything you need to do both.

Picture Perfect Previews

See what your customers see. Our preview feature eliminates guesswork and gives confidence in what you send.

Simple Launch Controls

Launching a journey is as easy as 3, 2, 1. Upload a file, launch via API, or select recipients right within CX Builder itself.

Scheduled Messages

Schedule message sends for a future date so you can set-it-and-forget-it. And, you can edit or cancel at any time.

User Roles

Maintain control within you customer experience management process by setting unique user roles and access.

Message Author

Create new customer experiences without writing code

With CX Builder, you can now build and edit messages for multi-step customer journeys. Easily include video, images, content and actions such as hyperlinks, click-to-call, surveys, and more. All with just a point and click - no need to write a single line of code.

Message Journey

Automate your
customer experiences

Deliver proactive, personal experiences to your customers while removing manual tasks from your to-do list. Onboard, educate, and engage your customers with the right content at the right time. New to automation solutions? Check out our Smart User Series: User Guide.

End to End

See end-to-end experiences at a glance

Journey Preview allows you to visualize an entire end-to-end customer experience in one simple easy-to-follow view. Whether you’re collaborating on a journey with your team, presenting for approval from key stakeholders, or just looking things over, no other platform gives you this kind of bird’s-eye view.

Easily create and deliver personalized service experiences for every customer lifecycle event.

With CX Builder, now you can deliver content as individualized experiences that improve results and increase customer satisfaction.

APPLICATION PULL-THROUGH

DIGITAL ONBOARDING

PORTAL REGISTRATION

CROSS-SELL + UP-SELL

SCHEDULING + REMINDERS

CARD ACTIVATION

PRODUCT EDUCATION

MOVES, ADDS, CHANGES, DELETES

FRAUD NOTICES

NPS SURVEYS

PAPERLESS ENROLLMENT

LOYALTY + REWARDS

BILL PAY

ORDER CONFIRMATIONS

RENEWALS

"With Relay, we can create and deliver individualized solutions that save our members time and improve their experience."

VP OF MARKETING
LARGEST PHILADELPHIA-BASED HEALTH INSURER

OUR END-TO-END SOLUTION

CREATE

CX
Builder

ONBOARD

Mobile User
Adoption

ENGAGE

Customer
Messaging

MEASURE

Data and
Analytics

SEEING IS BELIEVING

Check out a custom demo

A picture may be worth a thousand words, but a custom interactive demo is even better. We'd love to show you what Relay can do for your business.