Our customer experience management tool lets you design and automate individualized mobile interactions throughout the entire customer lifecycle. Now you can scale your customer support efforts and easily solve in-the-moment needs for all customers.
From long-term engagement to quick follow-ups, deliver messages automatically down to the minute or several months out.
Send messages with dynamic parameters that let you deliver individualized service and support to the right customer at just the right time.
Fully customize the experience for your customers with easy-to-use design elements and multimedia.
If you can’t measure it, you can’t manage it. Our reporting suite has everything you need to do both.
See what your customers see. Our preview feature eliminates guesswork and gives confidence in what you send.
Launching a journey is as easy as 3, 2, 1. Upload a file, launch via API, or select recipients right within CX Builder itself.
Schedule message sends for a future date so you can set-it-and-forget-it. And, you can edit or cancel at any time.
Maintain control within you customer experience management process by setting unique user roles and access.
With CX Builder, you can now build and edit messages for multi-step customer journeys. Easily include video, images, content and actions such as hyperlinks, click-to-call, surveys, and more. All with just a point and click - no need to write a single line of code.
Deliver proactive, personal experiences to your customers while removing manual tasks from your to-do list. Onboard, educate, and engage your customers with the right content at the right time. New to automation solutions? Check out our Smart User Series: User Guide.
Journey Preview allows you to visualize an entire end-to-end customer experience in one simple easy-to-follow view. Whether you’re collaborating on a journey with your team, presenting for approval from key stakeholders, or just looking things over, no other platform gives you this kind of bird’s-eye view.
With CX Builder, now you can deliver content as individualized experiences that improve results and increase customer satisfaction.
"With Relay, we can create and deliver individualized solutions that save our members time and improve their experience."
A picture may be worth a thousand words, but a custom interactive demo is even better. We'd love to show you what Relay can do for your business.