CX Builder

CX Builder

Build journey workflows that automate and enhance the customer experience.

CX Builder

CUSTOMER EXPERIENCE MANAGEMENT

Create new journey workflows, make real-time updates, and optimize results

Instead of waiting weeks for updates or being constrained by gaps in legacy systems, you can create new journey workflows in a matter of minutes. No ongoing IT investment. No code to write. Use CX Builder as a standalone tool or in conjunction with your CRM, marketing automation, or customer support platforms.

Easily guide customers through personalized experiences

How it works

Create new journey workflows without ongoing IT investment

Send messages directly or trigger from your systems

Access saved journey templates for future use

Invite customers and manage opt-ins

Configure and assign user permissions and roles

MESSAGES THAT MATTER

High-value journeys for KPI
achievement in every industry

Easily and intelligently lead your customers through the high-value journeys central to your business.

ONBOARDING
CROSS-SELL, UP-SELL
LOYALTY
PURCHASE CONFIRMATIONS
PRODUCT EDUCATION

SCHEDULING
MOVES, ADDS, CHANGES, DELETES
USAGE
DIGITAL TOOL ADOPTION
RENEWALS

BILL PAY
TROUBLESHOOTING
APPLICATION PULL-THROUGH
REMINDERS
GOING PAPERLESS

CREATE

CX
Builder

ONBOARD

Mobile User
Adoption

ENGAGE

Customer
Messaging

MEASURE

Data and
Analytics