Level Up Your

Member

Onboarding

We understand the impact that a new member’s experience has on the health of that member and on cost of care.

Top health payers use feed technology to welcome new members with an explanation of benefits, a heads up on their ID card coming their way, an invitation to select their PCP and more.

One client discovered that members were 175% more likely to review plan information when it was shared with them via Relay Member Feeds.

We understand you have made significant investments in apps, portals, email campaigns, and more. That is why health payers use Relay to encourage app downloads, portal registrations, paperless, and more.

Clients have seen a 130% increase in web portal registrations when promoting the portal via Relay Member Feeds.

An informed and engaged member is a healthy one. That is why health payers use our feed technology to inform members of wellness resources available to them that keep them healthy. They also use Relay Feeds for sharing tips and reminders on how to manage an ongoing condition.

One Relay client saw a 45% increase in calls to health coaches by educating members of this available benefit and 42% higher medication compliance.

Relay Feeds have proven to be helpful in driving ER deflection with proactive and educational reminders, preventive screenings, and care management messages.

One health payer saw an 11% uptick in preventive screenings helping improve their HEDIS performance.