Relay Insights Studio
Smarter Insights, Faster Decisions.
Customer Intelligence, Reimagined.
Enterprise-grade analytics embedded directly in the Relay platform – so your teams can act on what’s actually happening, without the spreadsheets, the manual exports, or the guesswork.
Faster Decision-Making
Pre-built dashboards eliminate time spent building reports. Faster insights lead to faster decisions — at every level of the organization.
Increased Confidence
Tie every decision to actual customer behavior using rich engagement data across complex journeys, all available directly in the modernized platform experience.
Operational Efficiency
Self-service analytics and custom report creation simplify manual processes without the need for technical team intervention.
A smarter way to understand your customers
at every step of the journey.
at every step of the journey.
Three purpose-built dashboards and additional reporting tools – all natively embedded in Relay’s CX Builder platform.
Experience Dashboard
Measure how your messages perform from delivery to feed engagement to completed actions — the full customer journey in one view.
Connections Dashboard
Identify exactly who you can reach at any moment with a Relay message and surface key insights about your customer connections.
Messenger Dashboard
Understand Relay Messenger program insights — track performance trends and engagement patterns for your messaging programs.
core benefits
Built for teams who move fast —
in regulated environments.
in regulated environments.
Interactive Dashboards
Dynamic, Built for Exploration
Designed for non-technical teams to explore data independently. Spot trends faster and share insights more clearly — without requiring a technical analyst or resource.
Actionable Engagement
Rich Event Data, Easy to Act On
Access near real-time data on current Relay campaigns. Understand not just what customers did, but how they engaged along the journey — from delivery to conversion.
Embedded in the Platform
No Context Switching
Everything lives inside Relay’s CX Builder platform. One simple experience. No separate tools, no incremental cost for analytics.
Compliance Built-In
Designed for Regulated Enterprises
HIPAA-compliant, HITRUST CSF and SOC2 certified. Built on AWS with encryption, access controls, and audit-ready reports — the same security Relay clients already rely on.
Custom Reports and Bookmarking
Bookmark, Configure, Schedule, Deliver
Easy-to-use bookmarking and report creation within the dashboard. Configure and schedule custom reports aligned to your business KPIs — delivered to the appropriate teams automatically.
API AND INTEGRATIONS
Your data, your stack.
Relay Insights Studio doesn’t just surface analytics inside the platform — it returns verified engagement data to the systems you already run. Through Relay’s open API and native connectors, every customer interaction becomes a structured data point flowing back into your tools.
For teams building on Relay’s API, campaign performance, engagement events, consent records, and completion data are automatically available wherever your team works — without manual exports or middleware builds. Behind your stack today. Ready for whatever comes next.
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- 🔗 Open API
returns verified event data to any system of record - 🖥️ Native Connectors
Salesforce, Adobe, Dynamics, and more, out-of-the-box - 📲 Engagement & Completion Data
flows into your BI tools and systems automatically - 🛡️ Audit-Ready Event Data
consent records and delivery proof returned on every interaction
