Person holding a phone

The Business
Feed Platform

The business feed platform is a new, personalized B2C channel that offers the rich usability and familiarity of scrolling feeds with the timeliness of text.

Image of a phone with an SMS notification with a link to a Relay Feed.

💬 Notification Engine

A worry-free TCPA and HIPAA-compliant approach

  • Timely SMS invitations delivered at the right points in your customers’ journey connect customers to their own personalized, secure feeds.
  • No log in. No download required.
  • We collect and manage mobile consent to ensure compliance with the Telephone Consumer Protection Act (TCPA).

🔨 Experience Creator

The power to solve your biggest engagement challenges

  • Our user interface allows you to load content, create experiences and launch them to your customers using Relay’s CX Builder™.
  • Supports multimedia content including video, action buttons, forms, e-signature, two-way chat, and more. No coding required.

📲 High Converting Format

Feeds are the dominant format for consuming content

  • Overcome the security and content limitations of text messaging solutions.
  • Deliver exactly what customers need, when they need it, in the feed format they’re comfortable with
  • Achieve higher conversion and engagement compared to traditional outreach channels.

🖱️ Actions for Conversion

More ways to get things done, all within the feed.

  • Simple data capture, multi-step surveys and assessments, two-way asynchronous chat, e-signature and more.
  • Actions make it easier than ever to drive conversions.

📈 Reporting and Analytics

Visualize your customer engagement success

  • Relay offers robust reporting and dashboards for measuring and improving performance.
  • View dashboards that summarize how your customers are engaging with the content you’re sending them – clicks, actions, views and so much more.
  • Export all data to your system of choice.

🤝 Industry Expertise and Service

Our industry experts are guiding you every step of the way

  • You’ll never have to figure it out on your own — you’re paired with a client success manager on day one.
  • Your dedicated CSM works with you to optimize SMS language, feed content, actions, imagery, branding, timing and customer segmentation to optimize your program.
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Sample Feed
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