Client
Stories


See how leading healthcare and financial services organizations use Relay to drive measurable outcomes, from more completed student loan applications to higher refill rates among hard-to-reach patients to stronger HEDIS scores through targeted care gap campaigns.

life sciences

Specialty Medication Refill


The challenge: Alkermes needed to get medication to vulnerable, hard-to-reach patient populations faster and keep them on therapy

The result: 21% lift in medication fill rate for patients who engaged in the welcome call + text program. 63% of patients engaged with at least one message.

healthcare

Redetermination Renewal


The challenge: After the end of the public health emergency, the a large, regional health plan had to get members to renew Medicaid coverage, but outbound calls reached only 12% of the population.

The result: 81% of members clicked to renew on the redetermination message.

financial services

Student Loan Application Pull-Through


The challenge: A top 10 bank’s student loan program saw high applicant drop-off with traditional channels.

The result: 85% connection rate at the moment of initial online application completion; 40% faster application pull-through; 10% more completed applications.
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