The Relay

Outcomes Platform

One platform that turns enterprise decisions into high-value verified customer and patient outcomes.

Relay Network is a secure and compliant customer and patient outcomes platform. It sits behind the CRM, data, and AI systems your enterprise already runs, carries each decision to the customer or patient through the Relay Channel Environment, helps them complete the action securely, and returns verified proof to your systems of record.

How the Platform Fits Together

Integration Layer

Relay Connect

Receives events and API calls from CRMs, data platforms, and workflow engines such as Salesforce, Adobe, and Dynamics, so a trigger in your system starts the action without adding compliance risk. Triggers can also come from simple file transfers if that is what’s easiest for you.

Compliance Assurance

Comply Core

HITRUST r2, SOC 2, HIPAA, and TCPA enforced with every message.

Automation Layer

Relay Smart Actions

Sets the logic and timing of follow-up from what each customer or patient does, so manual follow-up falls.

Channel Execution

Relay Channel Environment

A secure, branded environment where customers and patients review, acknowledge, and complete critical actions, from policy updates to account funding, with no app or login.

Proof & Analytics

Relay Insights Studio

Captures every interaction as verified data — creating a continuous audit trail of engagement, consent, and completion that flows back into CRM, BI, and compliance systems.