Relay Messenger
Secure two-way conversations inside the Relay Feed.
A Secure & Compliant Solution for Real Two-Way Conversations
Your staff can invite customers, members, or patients into a protected, compliant conversation at critical moments. The invitation arrives by text and the conversation happens inside the Relay Channel Environment, with no chatbots, only real conversations with your staff at critical moments.
Secure
Conversations take place inside the Relay Channel Environment, built for HIPAA and TCPA requirements.
Proactive
Your team invites customers to their Relay Feed to chat at key points in their journey.
Personalized
Real conversations with your staff, with relevant content shared in the chat allowing for real-time customer actions
Translated
Currently available in 7 languages: English, Spanish, Arabic, Russian, Traditional Chinese, Vietnamese, and Nepali, with more to come.
How Relay Messenger Works
Push-to-chat:
Invite customers to chat directly within Relay Feeds
Invite customers to chat directly within Relay Feeds
With Relay Messenger, your team can proactively invite customers to their Relay Feeds where a live chat between your customers and staff members can take place. The invitation is sent via SMS, the chat happens within your HIPAA-compliant Relay Feed.
Drive interaction:
Have real-time, personalized conversations
Have real-time, personalized conversations
Relay Messenger is built for your team to have real, live, and interactive chats with your customers. Once the chat has started, your staff can send relevant content to the customer, invite other agents to the chat, and even ping a customer if they have gone idle.
Augment outreach at scale:
Make it easy to connect with customers in critical moments
Make it easy to connect with customers in critical moments
No more waiting for customers to pick up the phone. With Relay Messenger, your highly-skilled staff of health coaches, advisors, clinicians, and more can chat with customers at scale without wasting valuable time.
Who Uses Relay Messenger
Who Uses Relay Messenger
• Health coaches driving adoption of care programs.
• Care management teams supporting members.
• Clinicians and pharmacists supporting adherence and fulfillment.
• Member services answering Explanation of Benefits questions.
