See how regulated enterprises complete critical customer and patient actions with Relay.
Check out our client stories.
Client stories

secure, compliant customer and patient outcomes platform

Better Outcomes.
Trusted Platform.

Relay Network is a leading provider of a secure and compliant customer and patient outcomes platform that combines reach with personalized scrolling business content to help drive measurable outcomes at scale.

As enterprises deploy AI to decide who to reach and what to do next, Relay Network enables those deployments to finish the job. It carries each decision to the customer or patient, completes the action securely, and returns verified results to your systems.
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Trusted by regulated enterprises in life sciences, healthcare, and banking.

Proven
Performance

Life Sciences: Consent

A patient provides HIPAA consent from their phone, with no app or login
3.4 days faster consent than traditional channels

Life Sciences: Refill

A patient is notified of an upcoming refill and confirms with one-click
21% lift in medication refill

Banking: Funding

A new customer funds their account digitally
14% lift in digital funding rates; customer funding 2 days sooner

Health Plans: Onboarding

A new member completes onboarding steps
24% reduction in call volume during onboarding

Health Plans: Redetermination

A member who is eligible for redetermination clicks to renew
81% of members clicked to renew

built for today, future-proof for tomorrow

How Relay Works

Your CRM, data platform, or AI system decides who needs to act and what you need them to do. Relay carries that decision to the customer or patient, completes the action, and returns verified proof to your systems of record.




Your system signals a need: a prescription due for refill, an account not yet funded, a health assessment overdue. Relay Connect receives the event through API and native connectors for Salesforce, Adobe, Dynamics, and more.


The customer or patient gets a secure text and opens a personalized Relay Feed. There they review, consent, sign, or complete the task, with no app download or login. Comply Core validates each interaction, and Smart Actions personalizes follow up.




Relay Insights Studio sends delivery proof, consent records, and completion data back to your CRM, BI, and compliance systems.

Relay Platform Components

Relay
Connect

Receives events and API calls from Salesforce, Adobe, Dynamics, and any other system or platform you use.

Relay
Comply Core

HITRUST r2, SOC 2, HIPAA, and TCPA enforced with every message.

Relay
Smart Actions and Power Ups

Delivers and captures the information you need and completes the actions you want.  Sets the timing and logic for follow-up.

Relay
Channel Environment

A secure, branded space where customers and patients complete high-value actions.

Relay
Insights Studio

Captures verified proof of delivery, consent, and completion and returns it to your systems.

Trust and compliance

Compliance is Built into the Platform,
Not Added On


Interactions involving PII and PHI are validated per event inside the Relay Channel Environment, not only at the database level. Relay is hosted on AWS with state-of-the-art encryption and access controls.

Review reports and documentation in our Trust + Security Center.

What Clients Receive

returned to your CRM, BI, and compliance systems.


99.95% uptime monthly SLA
Zero compliance violations ever
5+ year average client tenure
Under 1% average opt-out rate

More Verified Actions. Compliance on Every Interaction. Visible Proof.

From Intent to Completion


Enterprise systems (CRM, data platforms, and AI) decide every day who needs to act and what should happen next. Relay Network carries that decision to the customer or patient, helps them complete it securely, and returns verified proof to your systems. From onboarding and consent, to refills and renewals, the action gets done and you can prove and track it.

Why Enterprises Choose Relay


Proven Outcomes

Every completed action is measurable and auditable.

Why Enterprises Choose Relay


Proven Outcomes

Every completed action is measurable and auditable.

Why Enterprises Choose Relay


Compliance Built In

Designed for regulated communications from the ground up and enforced on every interaction.

Why Enterprises Choose Relay


Built for the Long Term

5+ year average client tenure.

Why Enterprises Choose Relay


Works Behind Your Stack

Regardless of what you build next, Relay performs behind it.

See How Relay Completes
Customer and Patient Actions

Watch this short explainer video about Relay

Learn about Relay Network

Featured Resources

2026 Philly Inquirer Top Workplaces
Blog

Relay Named a Philadelphia Inquirer 2026 Top Workplace Winner

June 23, 2026
Frictionless Feed Stack
Blog

The Frictionless Feed Stack: Five Ways the Relay Feed Gets More Customers from Message to Completed Action

August 19, 2026
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