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Sample financial services customer feed
You Need
A Feed

At Relay, we’re feed technology pioneers. Relay Feeds harness the engagement power of social and news feeds for businesses and the people they serve.

The 1-2-3’s Of
Feed Technology

Content

Great content makes for great engagement. So, over the past 11 years, we’ve worked with our clients to identify the experiences that engage people the most and make them available for you to use.

In the Relay Experience Cloud, you’ll find 1st party content that Relay builds for you, 2nd party content your team builds and 3rd party content created by contractors you might employ.

Intelligence

Content

Great content makes for great engagement. So, over the past 11 years, we’ve worked with our clients to identify the experiences that engage people the most and make them available for you to use.

In the Relay Experience Cloud, you’ll find 1st party content that Relay builds for you, 2nd party content your team builds and 3rd party content created by contractors you might employ.

Intelligence
The 1-2-3’s Of
Feed Technology

Content

Great content makes for great engagement. So, over the past 11 years, we’ve worked with our clients to identify the experiences that engage people the most and make them available for you to use.

In the Relay Experience Cloud, you’ll find 1st party content that Relay builds for you, 2nd party content your team builds and 3rd party content created by contractors you might employ.

Intelligence

Content

Great content makes for great engagement. So, over the past 11 years, we’ve worked with our clients to identify the experiences that engage people the most and make them available for you to use.

In the Relay Experience Cloud, you’ll find 1st party content that Relay builds for you, 2nd party content your team builds and 3rd party content created by contractors you might employ.

Intelligence
The 1-2-3’s Of
Feed Technology

intelligence

Content on offers, tips, and reminders are meaningless unless they’re timely and relevant to the person receiving it.

Have attributes like age and interactions with your brand trigger content within the feed.

Format

intelligence

Content on offers, tips, and reminders are meaningless unless they’re timely and relevant to the person receiving it.

Have attributes like age and interactions with your brand trigger content within the feed.

Format
The 1-2-3’s Of
Feed Technology

format

Did you know 75% of mobile engagement happens on feeds? People spend most of their mobile time scrolling through and engaging with social media and news feeds.

With Relay Feeds, we’ve taken the basics of those tools to build the first business-to-consumer feed platform.

Content

format

Did you know 75% of mobile engagement happens on feeds? People spend most of their mobile time scrolling through and engaging with social media and news feeds.

With Relay Feeds, we’ve taken the basics of those tools to build the first business-to-consumer feed platform.

Content

A 600%
ROI

Yes, you read that right. A Total Economic Impact study by Forrester Consulting found that a composite organization investing in Relay sees a 600% ROI over 3 years.

Up to 27%
reengagement of dormant customers
33% increase
in average customer lifetime value
Up to 20%
reduction in direct mail costs
Our Approach To
Engagement

Step 1: Get everyone enrolled

How can we get customers to engage with company content if they’re not engaged?

That’s why, first, we make sure 100% of your customers get set up with their private, secure, and compliant format for engagement: a Relay Feed. This means you have a direct, 1:1 connection with every customer.

Step 2

Step 1: Get everyone enrolled

How can we get customers to engage with company content if they’re not engaged?

That’s why, first, we make sure 100% of your customers get set up with their private, secure, and compliant format for engagement: a Relay Feed. This means you have a direct, 1:1 connection with every customer.

Step 2
Our Approach To
Engagement

Step 1: Get everyone enrolled

How can we get customers to engage with company content if they’re not engaged?

That’s why, first, we make sure 100% of your customers get set up with their private, secure, and compliant format for engagement: a Relay Feed. This means you have a direct, 1:1 connection with every customer.

Step 2

Step 1: Get everyone enrolled

How can we get customers to engage with company content if they’re not engaged?

That’s why, first, we make sure 100% of your customers get set up with their private, secure, and compliant format for engagement: a Relay Feed. This means you have a direct, 1:1 connection with every customer.

Step 2
Our Approach to
Engagement

Step 2: Get people to the feed

No log-in. No download. Once customers are enrolled, we get them to access the feed.

We’ve identified and removed all the pain points keeping customers from reaching the content they want using feed technology.

Step 3

Step 2: Get people to the feed

No log-in. No download. Once customers are enrolled, we get them to access the feed.

We’ve identified and removed all the pain points keeping customers from reaching the content they want using feed technology.

Step 3
Our Approach to
Engagement

Step 3: Keep customers engaged

Great, we got customers to the feed. Now we need them to interact and convert.

We’ve designed Relay Feeds to drive the type and quality of engagement that gives you results – revenue, cost reduction, customer relationships – and that keeps customers engaged. Engagement at the speed of a scroll.

Step 1

Step 3: Keep customers engaged

Great, we got customers to the feed. Now we need them to interact and convert.

We’ve designed Relay Feeds to drive the type and quality of engagement that gives you results – revenue, cost reduction, customer relationships – and that keeps customers engaged. Engagement at the speed of a scroll.

Step 1
Companies have digitized so much, they’ve gotten away from the personal connection they once had with customers. Brands mean something to customers. At Relay, we’re on a mission to bring back that type of meaningful engagement.
Matt Gillin
Co-founder, Relay Network
Companies have digitized so much, they’ve gotten away from the personal connection they once had with customers. Brands mean something to customers. At Relay, we’re on a mission to bring back that type of meaningful engagement.
Matt Gillin
Co-founder, Relay Network

Industries

Choose Your Industry

We understand that the digital experiences of a health payer member serve a different purpose than those of a banking client.

So, we’ve built industry-specific solutions for the customers you serve (and the outcomes you care about).

View industries

Industries

Choose Your Industry

We understand that the digital experiences of a health payer member serve a different purpose than those of a banking client.

So, we’ve built industry-specific solutions for the customers you serve (and the outcomes you care about).

View industries

Industries

Choose Your Industry

We understand that the digital experiences of a health payer member serve a different purpose than those of a banking client.

So, we’ve built industry-specific solutions for the customers you serve (and the outcomes you care about).

View industries

Industries

Choose Your Industry

We understand that the digital experiences of a health payer member serve a different purpose than those of a banking client.

So, we’ve built industry-specific solutions for the customers you serve (and the outcomes you care about).

View industries

Industry

Financial Services

We’re proud of helping our banking and credit union clients make their customers more valuable.

Sample financial services customer feed
Healthcare

Industry

Financial Services

We’re proud of helping our banking and credit union clients make their customers more valuable.

Sample financial services customer feed
Healthcare

Industry

Healthcare

Health payers, pharma, member groups and more use Relay to drive engagement with members and patients that drive healthier member populations, retain employer groups, and reduce costs to serve.

Sample healthcare member feed
view industries

Industry

Healthcare

Health payers, pharma, member groups and more use Relay to drive engagement with members and patients that drive healthier member populations, retain employer groups, and reduce costs to serve.

Sample healthcare member feed
view industries

Resources

Webinar Recap: Wake Up! The Rising Challenge of Re-Engaging Dormant Customers

Moderated by former bank CMO and financial services marketing executive, Tricia Gabberty, Justin Dunn, CMO at WSFS Bank and Steve Gillin, President at Relay Network, engaged in a lively discussion on dormant customers.

Whitepaper: Create Healthcare Members For Life

Read about our take on driving meaningful member engagement by improving member health and sentiment while lowering costs for health payers.