Relay is now on the Salesforce AppExchange!
It’s never been easier to engage your customers using personalized feeds
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A personalized Relay Feed showing content for a banking customer
A personalized Relay Feed showing content for a member of a health plan.
A personalized Relay Feed showing content for a member of a membership association

Better Journeys.
Better Customers.

Introducing the Business Feed Platform.

The business feed is a new, personalized B2C channel that offers the rich usability and familiarity of scrolling feeds with the timeliness of text.

What Are
Business Feeds

Personalized feeds are the dominant format for consuming content on mobile devices. That’s why Relay pioneered scrolling feeds for B2C relationships.

By delivering exactly what customers need, when they need it, in a format they’re comfortable with, Relay delivers higher conversion and engagement compared to traditional outreach channels.

Image of a banking customer's feed prompting them to fund their account.
Engage Customers

Personalized feeds are the dominant format for consuming content on mobile devices. That’s why Relay pioneered scrolling feeds for B2C relationships.

By delivering exactly what customers need, when they need it, in a format they’re comfortable with, Relay delivers higher conversion and engagement compared to traditional outreach channels.

Image of a banking customer's feed prompting them to fund their account.
Engage Customers
What Are
Business Feeds

Personalized feeds are the dominant format for consuming content on mobile devices. That’s why Relay pioneered scrolling feeds for B2C relationships.

By delivering exactly what customers need, when they need it, in a format they’re comfortable with, Relay delivers higher conversion and engagement compared to traditional outreach channels.

Image of a banking customer's feed prompting them to fund their account.
Engage Customers

Personalized feeds are the dominant format for consuming content on mobile devices. That’s why Relay pioneered scrolling feeds for B2C relationships.

By delivering exactly what customers need, when they need it, in a format they’re comfortable with, Relay delivers higher conversion and engagement compared to traditional outreach channels.

Image of a banking customer's feed prompting them to fund their account.
Engage Customers
The Journey Begins
With SMS

For Relay, SMS is just the beginning.

Timely SMS invitations delivered at the right points in your customers’ journey connect customers to their own personalized, secure feeds of curated content and tools. No log in. No download required.

Our solution is always secure, HIPAA and TCPA compliant, enabling you to share relevant customer information without friction.

Image of a phone with an SMS notification with a link to a Relay Feed.
World’s Best Format

For Relay, SMS is just the beginning.

Timely SMS invitations delivered at the right points in your customers’ journey connect customers to their own personalized, secure feeds of curated content and tools. No log in. No download required.

Our solution is always secure, HIPAA and TCPA compliant, enabling you to share relevant customer information without friction.

Image of a phone with an SMS notification with a link to a Relay Feed.
World’s Best Format
Countless Ways to
Engage & Interact

Once in the feed, customers will have a variety of ways to engage with personalized content and take next steps.

Multimedia content, action buttons, forms, e-signature, two-way chat, and more. All within each customer’s feed, making it easier than ever for your business to guide customers to take action and drive desired outcomes.

Image listing actions that can be taken in a Relay Feed
Smart Feeds

Once in the feed, customers will have a variety of ways to engage with personalized content and take next steps.

Multimedia content, action buttons, forms, e-signature, two-way chat, and more. All within each customer’s feed, making it easier than ever for your business to guide customers to take action and drive desired outcomes.

Image listing actions that can be taken in a Relay Feed
Smart Feeds

Relay Helps Others Like You

SUPERCHARGE
CONVERSIONS

Feeds get more eyes on your existing content than apps, portals, email, or other traditional channels.


Enterprise-Grade
Compliance & Security

Relay Drives Results For
Financial Services

USES FOR FEED TECHNOLOGY

  • Onboard your new customers
  • Fund new accounts
  • Activate new cards
  • Get customer to download your app
  • Drive engagement in your digital services
  • Educate on your benefits, loyalty & rewards
  • Provide financial education
  • Highlight your other products
Image showing people holding phones
Healthcare

USES FOR FEED TECHNOLOGY

  • Onboard your new customers
  • Fund new accounts
  • Activate new cards
  • Get customer to download your app
  • Drive engagement in your digital services
  • Educate on your benefits, loyalty & rewards
  • Provide financial education
  • Highlight your other products
Image showing people holding phones
Healthcare
Relay Drives Results For
Financial Services

USES FOR FEED TECHNOLOGY

  • Onboard your new customers
  • Fund new accounts
  • Activate new cards
  • Get customer to download your app
  • Drive engagement in your digital services
  • Educate on your benefits, loyalty & rewards
  • Provide financial education
  • Highlight your other products
Image showing people holding phones
Healthcare

USES FOR FEED TECHNOLOGY

  • Onboard your new customers
  • Fund new accounts
  • Activate new cards
  • Get customer to download your app
  • Drive engagement in your digital services
  • Educate on your benefits, loyalty & rewards
  • Provide financial education
  • Highlight your other products
Image showing people holding phones
Healthcare
Relay Drives Results For
Healthcare

USES FOR FEED TECHNOLOGY

  • Onboard your new members
  • Educate disease state populations
  • Collect e-signatures for HIPAA and PHI consent
  • Send explanation of benefits
  • Increase health risk assessment completions
  • Drive primary care physician selection
  • Promote downloads of your app
  • Prompt members to set up and register for your portal
Person holding phone showing a text message
Membership Associations

USES FOR FEED TECHNOLOGY

  • Onboard your new members
  • Educate disease state populations
  • Collect e-signatures for HIPAA and PHI consent
  • Send explanation of benefits
  • Increase health risk assessment completions
  • Drive primary care physician selection
  • Promote downloads of your app
  • Prompt members to set up and register for your portal
Person holding phone showing a text message
Membership Associations
Relay Drives Results for
Membership Associations

Uses for feed technology

  • Onboard new members
  • Drive renewals
  • Promote your offers and services
  • Capture up-to-date credit card information
  • Send renewal communications
  • Encourage autopay and bill pay options
  • Establish a better digital connection
Person holding phone engaging in a Relay Feed
Financial Services

Uses for feed technology

  • Onboard new members
  • Drive renewals
  • Promote your offers and services
  • Capture up-to-date credit card information
  • Send renewal communications
  • Encourage autopay and bill pay options
  • Establish a better digital connection
Person holding phone engaging in a Relay Feed
Financial Services

Feeds Outperform

Email

One regional bank saw 10x more engagement with Relay Feeds as compared to email

Feeds Augment

Portals

A leading health payer saw a 800% increase in traffic to the member portal

Feeds Drive

Mobile

One retail bank experienced 5x increase in app downloads by promoting their app using Relay Feeds

Banks and Credit Unions

Drive Deposits, Spend, and Loyalty

Relay clients in banking have seen..
46% lift in account funding
39% increase in direct deposits
12% increase in pull-through for HELOC apps
30% lift in CTRs during account activation
46% increase in mobile deposits

Banks and Credit Unions

Drive Deposits, Spend, and Loyalty

Relay clients in banking have seen..
46% lift in account funding
39% increase in direct deposits
12% increase in pull-through for HELOC apps
30% lift in CTRs during account activation
46% increase in mobile deposits

Healthcare Organizations

Drive Quality Healthcare

Relay clients in healthcare have seen..
42% lift in medication compliance
45% increase in calls to health coaches
14% reduction in non-emergent emergency room visits
35% increase in action rates for flu care
11% increase in preventative screenings
21% lift in telehealth adoption

Membership associations

Drive Renewals & Digital Connections

Member associations using Relay have seen..
29% reduction in credit card declines
30% increase in direct mail costs
17% increase in renewals
30% reduction in win-back expense