The Relay

Channel Infrastructure

The Relay Channel Platform is a compliant, API-driven content delivery infrastructure that ensures enterprise
communications achieve secure and measurable customer action.
Relay operates behind marketing, data, and workflow systems — executing, completing, and improving high‑value communications.

Architectural Layers

Integration Layer

Relay Connect

Connects to CRMs, data platforms, and workflow engines such as Salesforce, Adobe, and Dynamics.

Enables secure event-based and campaign-based communication triggers without adding compliance risk.

Compliance Assurance

Comply Core

Maintains HITRUST r2, SOC2, HIPAA, and TCPA, and enterprise governance requirements across every interaction.

Compliance is built in at the channel level, ensuring communications are defensible under audit.

Automation Layer

Relay Smart Actions

Smart Actions automate logic‑based workflows triggered by customer behavior, ensuring follow‑up actions occur automatically while improving completion rates and reducing manual effort.

Channel Execution

Relay Channel Environment

Provides a secure, branded digital environment where customers review, acknowledge, and complete critical actions — from policy updates to account funding transactions.

Proof & Analytics

Relay Insights Studio

Captures every interaction as verified data — creating a continuous audit trail of engagement, consent, and completion that flows back into CRM, BI, and compliance systems.

Enterprise
Advantages

Performance Without Compromise: Millions of compliant interactions per month with no trade-off between speed and safety.

Adaptable Architecture: Evolves alongside AI, data, and system consolidation.

Enterprise Ready: SOC 2-certified, 99.95 % uptime, 7 years zero compliance violations, proven across Fortune 500 clients.

RElay Doesn’t just DELIVER messages,

It Completes Outcomes

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The Relay Channel Infrastructure