Engage

It’s time to take engagement personal

The Customer Feed™ is the new way to reach your customers one‑to‑one when they need you most.

A preferred format re-imagined for business

  • An always-on, one-to-one message feed to educate, support and transact with your customers
  • Delivers personalized, timely solutions tailored to customers’ individual needs 
  • Stores a history of interactions that customers can come back to, making future interactions easier
  • Unlike apps, there’s no download required

Everything you love about text messaging without the limits

  • Text notifications direct users to their Customer Feed
  • Immediate and highly responsive channel for engaging customers
  • Overcomes the security and content limitations of text messaging solutions

Delivers answers before customers have to ask

  • Delivers individualized, guided support at key customer moments, leading to increased enrollment and pull-through 
  • Reduces your customers’ effort and need to call
  • Increases self-service success rates by making your tools and next steps more visible 

There’s nothing you can’t do with a secure and compliant mobile messaging platform

  • HIPAA, PHI and PCI compliant 
  • Solves all your customer engagement use cases, even complex, multi-step interactions
  • Provides a secure, compliant mobile engagement solution for regulated industries

Flexible branding options to make it your own

  • Maintain control over your brand with every interaction
  • Brand messages at the company, product or individual level 
  • Upsell or cross-sell by recommending relevant products and services

Healthcare

Health Plan Member Engagement Is All In the Pocket for Payers

How to Increase Your NPS Score With Ongoing Customer Engagement

Improve Member Onboarding With These 5 Quick Wins

See a demo

Interested in seeing how Relay can work for you? Let us show you.

  • 30 Day Launch
  • Immediate Results
  • Easy Setup