Relay for
Energy & Utilities

Smart solutions to improve energy and utility customer engagement

Mobile engagement and messaging solutions for your customers that drive retention and satisfaction

Personalized energy and utility engagement that drives retention and growth

Automatically send individualized solutions for all of your important lifecycle events that improve customer satisfaction, increase digital adoption and reduce servicing costs

High Value Use Cases

  • Onboarding
  • Referrals
  • Renewals
  • Customer Winbacks
  • Usage
  • Paperless Enrollment
  • Bill Pay
  • Autopay Enrollment
  • Moves, Adds, Changes, Deletes
  • Service Outages
  • Rewards & Promo Offers
  • Energy Credits
  • App and Portal Adoption
  • First Call Resolution
  • NPS Measurement

16%

Increase in renewals for most disengaged customers

32%

Decrease in inbound calls

29%

Decrease in credit card declines

88%

Mobile user adoption

61%

Increase in Net Promoter Score

30%

Reduction in win-back expenses

40%

More likely to refer a friend

90%

Increase in app downloads
It's been really great working with the Relay team. They laid out a game plan for us, kept us on point through the 30-day launch period, and helped us get the right technical capabilities lined up in order to make sure we had a successful implementation. That was a very helpful, very good experience.
Marketing Principal for Customer Retention at Texas-based Energy Company

Turnkey energy and utility customer engagement solutions that go beyond the limitations of legacy channels

Pre-templated messages already proven to work in your industry. More engaging than text, more proactive than portals and more effective than the email inbox.

What you get

Mobile Number Analysis

Quickly determine your eligible recipients with an instant mobile number analysis of your customer records.

Secure Customer Feed™

Send text message notifications and securely engage customers with a branded message feed.

Quick Stand Up

Get started quickly with templated experiences already vetted and proven in your industry.

Robust Reporting

Track your program’s success in real time to easily report results and make informed decisions.

Dedicated Client Success Manager

Your dedicated Client Success Manager will stand up your program in 30 days so you can start seeing results immediately.

No Download Required

Circumvent adoption challenges and deliver personalized, actionable messages directly to customers’ mobile devices.

See More

See a demo

Interested in seeing how Relay can work for you? Let us show you.

  • 30 Day Launch
  • Immediate Results
  • Easy Setup