Relay for
Energy & Utilities

Smart solutions to improve energy and utility customer engagement

Mobile engagement and messaging solutions for your customers that drive retention and satisfaction

Experience The Feed

Personalized energy and utility engagement that drives retention and growth

Automatically send individualized solutions for all of your important lifecycle events that improve customer satisfaction, increase digital adoption and reduce servicing costs

High Value Use Cases

  • Onboarding
  • Referrals
  • Renewals
  • Customer Winbacks
  • Usage
  • Paperless Enrollment
  • Bill Pay
  • Autopay Enrollment
  • Moves, Adds, Changes, Deletes
  • Service Outages
  • Rewards & Promo Offers
  • Energy Credits
  • App and Portal Adoption
  • First Call Resolution
  • NPS Measurement


Increase in renewals for most disengaged customers


Decrease in inbound calls


Decrease in credit card declines


Mobile user adoption


Increase in Net Promoter Score


Reduction in win-back expenses


More likely to refer a friend


Increase in app downloads

Turnkey energy and utility customer engagement solutions that go beyond the limitations of legacy channels

Pre-templated messages already proven to work in your industry. More engaging than text, more proactive than portals and more effective than the email inbox.

What you get

Mobile Number Analysis

Quickly determine your eligible recipients with an instant mobile number analysis of your customer records.

Secure Customer Feed™

Send text message notifications and securely engage customers with a branded message feed.

Quick Stand Up

Get started quickly with templated experiences already vetted and proven in your industry.

Robust Reporting

Track your program’s success in real time to easily report results and make informed decisions.

Dedicated Client Success Manager

Your dedicated Client Success Manager will stand up your program in 30 days so you can start seeing results immediately.

No Download Required

Circumvent adoption challenges and deliver personalized, actionable messages directly to customers’ mobile devices.

Relay Network Announces New Salesforce Integration

Relay Customer Experience Solution Named a Finalist in 2020 Stevie® Awards

Relay CEO Matt Gillin Featured on Shep Hyken’s Be Amazing or Go Home

Interested in seeing how Relay can work for you?