Relay for
Insurance

Simplify and improve the insurance customer experience with personalized engagement

Mobile engagement and messaging solutions that reduce operational costs and increase satisfaction for your insurance customers.

Simplify and improve the insurance customer experience

Mobile engagement and messaging solutions that reduce operational costs and increase satisfaction for your insurance customers.

High Value Use Cases

  • Onboarding
  • Service
  • Quote Conversion
  • Renewals
  • Application Pull-thru
  • Bill Pay
  • Product Education
  • App and Portal Adoption
  • Claims
  • First Call Resolution
  • NPS Measurement
  • Upsell and Cross-sell
  • Paperless Enrollment

32%

Reduction in inbound calls

88%

Mobile user adoption

61%

Increase in Net Promoter Score

40%

More likely to recommend

175%

More likely to review plan information

45%

Increase in upsell opportunities

90%

Increase in app downloads
From helping us set up the program, to making sure our language was compliant, Relay provided insightful guidance on how the whole customer journey should be managed.
Tae Kim, COO of AAA W&CNY

Turnkey insurance customer experiences that go beyond the limitations of legacy channels

Pre-templated messages proven to reduce costs and improve NPS for providers across property and casualty, auto and life insurance. More engaging than text, more proactive than portals, and more useful than the email inbox.

What you get

Mobile Number Analysis

Quickly determine your eligible recipients with an instant mobile number analysis of your customer records.

Secure Customer Feed™

Send text message notifications and securely engage customers with a branded message feed.

Quick Stand Up

Get started quickly with templated experiences already vetted and proven in your industry.

Robust Reporting

Track your program’s success in real time to easily report results and make informed decisions.

Dedicated Client Success Manager

Your dedicated Client Success Manager will stand up your program in 30 days so you can start seeing results immediately.

No Download Required

Circumvent adoption challenges and deliver personalized, actionable messages directly to customers’ mobile devices.

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See a demo

Interested in seeing how Relay can work for you? Let us show you.

  • 30 Day Launch
  • Immediate Results
  • Easy Setup