Relay for
Pharmacy Services

Patient engagement solutions for pharmacy services

Ensure patients are engaged in their pharmacy benefits and utilize the lowest cost medications within their formulary options.

Better patient engagement, adherence and savings for PBMs, specialty and mail order pharmacies

Engage your at-risk or hard-to-reach patients to help them make better decisions throughout their healthcare journey

High Value Use Cases

  • Onboarding
  • Rx Refills
  • Financial Assistance
  • Patient Satisfaction
  • Clinical Escalation
  • Adherence
  • Prior Authorization
  • Intervention
  • Shipment Tracking
  • Reverification
  • App and Portal Adoption
  • Address Confirmation
  • HIPAA Disclosure
  • Bill Pay
  • Reminders
  • Therapy Education
  • Claims
  • Click to Call

50%

Decrease in outbound calls for engaged patients

35%

Faster renewals for at-risk patients

94%

Verification of shipping address

20%

Increase in switching to a generic Rx over brand name

175%

More likely to review plan information

40%

More likely to recommend

90%

Increase in app downloads
Our ability to now easily engage members through their mobile device and provide clear recommendations, tailored specifically for them, is a dramatic leap forward in getting patients the information they need to make the best choices within their pharmacy benefit.
Mike Einodshofer, Chief Pharmacy Officer at Maxor National Pharmacy Services

Turnkey patient engagement solutions that go beyond the limitations of legacy channels

Pre-templated messages proven to improve the patient experience and employer satisfaction. More engaging than text, more proactive than portals and more effective than the email inbox.

What you get

Mobile Number Analysis

Quickly determine your eligible recipients with an instant mobile number analysis of your customer records.

HIPAA Compliant Customer Feed™

Send text message notifications and securely engage customers with a branded message feed.

Quick Stand Up

Get started quickly with templated experiences already vetted and proven in your industry.

Robust Reporting

Track your program’s success in real time to easily report results and make informed decisions.

Dedicated Client Success Manager

Your dedicated Client Success Manager will stand up your program in 30 days so you can start seeing results immediately.

No Download Required

Circumvent adoption challenges and deliver personalized, actionable messages directly to customers’ mobile devices.

Healthcare

Health Plan Member Engagement Is All In the Pocket for Payers

How to Increase Your NPS Score With Ongoing Customer Engagement

Improve Member Onboarding With These 5 Quick Wins

See a demo

Interested in seeing how Relay can work for you? Let us show you.

  • 30 Day Launch
  • Immediate Results
  • Easy Setup