Relay for
Telecom

Proactive engagement solutions that improve the telecom customer experience

Simplify and improve the customer experience with personalized engagement that increases Net Promoter Scores (NPS), reduces service costs and drives growth.

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Personalized telecom customer experiences that drive loyalty and growth

Automatically send individualized solutions for all of your lifecycle events that improve Net Promoter Scores (NPS), reduce servicing costs and increase revenue

High Value Use Cases

  • Onboarding
  • Order Confirmation
  • Self-Install
  • Moves, Adds, Changes, Deletes
  • Tech Visits
  • Troubleshooting
  • Paperless Enrollment
  • Cross-Sell and Upsell
  • Product Education
  • Scheduling
  • App and Portal Adoption
  • Bill Pay
  • Autopay Enrollment
  • Referrals
  • First Call Resolution
  • NPS Measurement

32%

Reduction in inbound calls

88%

Mobile user adoption

61%

Increase in Net Promoter Score

40%

More likely to refer a friend

90%

Increase in app downloads

Turnkey telecom customer experience solutions that go beyond the limitations of legacy channels

Pre-templated messages proven to work in your industry. More engaging than text, more proactive than portals and more effective than the email inbox.

What you get

Mobile Number Analysis

Quickly determine your eligible recipients with an instant mobile number analysis of your customer records.

Secure Customer Feed™

Send text message notifications and securely engage customers with a branded message feed.

Quick Stand Up

Get started quickly with templated experiences already vetted and proven in your industry.

Robust Reporting

Track your program’s success in real time to easily report results and make informed decisions.

Dedicated Client Success Manager

Your dedicated Client Success Manager will stand up your program in 30 days so you can start seeing results immediately.

No Download Required

Circumvent adoption challenges and deliver personalized, actionable messages directly to customers’ mobile devices.

Winning at Customer Engagement Means Personalizing Every Micromoment

Increase Mobile Engagement with the Answers to These 7 Questions

Customer Journey Mapping Examples to Improve Your User Experience

Interested in seeing how Relay can work for you?