The Relay
Feed

Relay Feeds deliver the experiences most meaningful to your customers in a familiar, engaging format.

Choose Your Industry

Every Relay Feed Is Different

And it’s no surprise: A feed for a health payer member will be populated with different content serving a different purpose than that of a banking or credit union customer.

View industries

Every Relay Feed Is Different

And it’s no surprise: A feed for a health payer member will be populated with different content serving a different purpose than that of a banking or credit union customer.

View industries

Choose Your Industry

Every Relay Feed Is Different

And it’s no surprise: A feed for a health payer member will be populated with different content serving a different purpose than that of a banking or credit union customer.

View industries

Every Relay Feed Is Different

And it’s no surprise: A feed for a health payer member will be populated with different content serving a different purpose than that of a banking or credit union customer.

View industries

Choose Your Industry

Financial Services

We’re proud of helping our banking and credit union clients make their customers more valuable.

Sample financial services customer feed
Healthcare

We’re proud of helping our banking and credit union clients make their customers more valuable.

Sample financial services customer feed
Healthcare

Choose Your Industry

Healthcare

We’re proud of helping our healthcare clients make their members and patients healthier and happier.

view industries

We’re proud of helping our healthcare clients make their members and patients healthier and happier.

view industries

What Makes
Relay Feeds Amazing?

Personal,
Not Just Personalized

Each Feed is truly personal, not merely “personalized”. What does that mean? Well, %firsname%, we think there’s more to a person than their name and demographics. That’s what our feed technology uniquely provides: personal, relevant engagement.

Personal,
Not Just Personalized

Each Feed is truly personal, not merely “personalized”. What does that mean? Well, %firsname%, we think there’s more to a person than their name and demographics. That’s what our feed technology uniquely provides: personal, relevant engagement.

Continuous,
Not Transactional

The scrolling nature of the feed allows for customers to engage with multiple, relevant experiences in a continuous fashion, not just for one transactional reason, like checking your balance.

Frictionless
For Customers

No download. No enrollment. No log in. Our approach to engagement relies on easy access so we’ve identified and removed the pain points keeping customers from accessing the feed.

Frictionless
For Employees

Making it easy for your teams to drive customer engagement and value is the difference between a great and a terrible customer experience. With Relay Feeds, your team can give your customers personal and relevant digital experiences in the format they prefer without the need to code or manually input customer preferences, demographics, or other criteria.

Why Feeds?

70%
of phone activities take place in feeds

PEOPLE PREFER THE FEED FORMAT

Did you know 58% of consumers would be more willing to engage with their bank or health insurance provider if they were provided personally-relevant content in a feed? Not only is the speed at which experiences can be consumed higher using a feed, but most people in the US prefer them as a digital engagement format.

70%
of phone activities take place in feeds

PEOPLE PREFER THE FEED FORMAT

Did you know 58% of consumers would be more willing to engage with their bank or health insurance provider if they were provided personally-relevant content in a feed? Not only is the speed at which experiences can be consumed higher using a feed, but most people in the US prefer them as a digital engagement format.

63%
of customers trust content served to them via a feed

Primed for Relationship-Building

The dedicated 1:1 nature of the channel allows for personal connection. Only contextual experiences relevant to the customer show on their feed

63%
of customers trust content served to them via a feed

1 Engagement = Multiple Outcomes

Customer journeys aren’t and shouldn’t be linear, feeds allow for lifecycle flexibility. Send one message, drive to experiences for outcomes beyond the immediate call to action. Once the customer is in the feed, they can complete an experience and engage with other ones

Why Feeds?

70%
of phone activities take place in feeds

PEOPLE PREFER THE FEED FORMAT

Did you know 58% of consumers would be more willing to engage with their bank or health insurance provider if they were provided personally-relevant content in a feed? Not only is the speed at which experiences can be consumed higher using a feed, but most people in the US prefer them as a digital engagement format.

70%
of phone activities take place in feeds

PEOPLE PREFER THE FEED FORMAT

Did you know 58% of consumers would be more willing to engage with their bank or health insurance provider if they were provided personally-relevant content in a feed? Not only is the speed at which experiences can be consumed higher using a feed, but most people in the US prefer them as a digital engagement format.

63%
of customers trust content served to them via a feed

Primed for Relationship-Building

The dedicated 1:1 nature of the channel allows for personal connection. Only contextual experiences relevant to the customer show on their feed

63%
of customers trust content served to them via a feed

1 Engagement = Multiple Outcomes

Customer journeys aren’t and shouldn’t be linear, feeds allow for lifecycle flexibility. Send one message, drive to experiences for outcomes beyond the immediate call to action. Once the customer is in the feed, they can complete an experience and engage with other ones

Why Feeds?

63%
of customers trust content served to them via a feed

FEEDS ARE PRIMED FOR RELATIONSHIP-BUILDING

The dedicated 1:1 nature of a feed allows for personal connection. Only contextual experiences relevant to the customer show on their feed

63%
of customers trust content served to them via a feed

FEEDS ARE PRIMED FOR RELATIONSHIP-BUILDING

The dedicated 1:1 nature of a feed allows for personal connection. Only contextual experiences relevant to the customer show on their feed

70%
of phone activities take place in feeds

The Preferred Way to Engage

The speed at which experiences can be consumed is higher using a feed. 58% of customers would be more willing to engage with their bank or health insurance provider if they were provided personally-relevant content in a feed

63%
of customers trust content served to them via a feed

1 Engagement = Multiple Outcomes

Customer journeys aren’t and shouldn’t be linear, feeds allow for lifecycle flexibility. Send one message, drive to experiences for outcomes beyond the immediate call to action. Once the customer is in the feed, they can complete an experience and engage with other ones

Why Feeds?

63%
of customers trust content served to them via a feed

ONE ENGAGEMENT, MULTIPLE OUTCOMES

Get customers to the feed once, see them engage with multiple messages that drive different outcomes. Once the customer is in the feed, they can complete an experience and engage with other ones.

63%
of customers trust content served to them via a feed

ONE ENGAGEMENT, MULTIPLE OUTCOMES

Get customers to the feed once, see them engage with multiple messages that drive different outcomes. Once the customer is in the feed, they can complete an experience and engage with other ones.

63%
of customers trust content served to them via a feed

Primed for Relationship-Building

The dedicated 1:1 nature of the channel allows for personal connection. Only contextual experiences relevant to the customer show on their feed

70%
of phone activities take place in feeds

THE PREFERRED WAY TO ENGAGE

The speed at which experiences can be consumed is higher using a feed. 58% of customers would be more willing to engage with their bank or health insurance provider if they were provided personally-relevant content in a feed