Agile Brand Podcast: Personalized Content Delivery and Customer Lifetime Value

Featuring John Thomas and Greg Kihlström

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Content creation is at an all time high, but how are companies personalizing that content and delivering it in a way that meets consumers where they are? In a recent episode of the Agile Brand Podcast, customer experience expert, Greg Kihlström, speaks with John Thomas, Chief Strategy Officer at Relay, about the disconnect between how humans consume content and how companies are presenting and delivering their content today, and why making content more personal and relevant for customers leads to better engagement and longer-term customer value.

Listen to the full Agile Brand Podcast Episode #324 by clicking below.