Proactive customer engagement is the new frontier, and Relay is your guide.

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The Challenge

Today’s customer expects simple, convenient experiences where needs are met proactively and everything feels tailored and personal. 

2017 Gartner Cool Vendor in CRM Customer Service and Support

Relay presents a persistent stream of messages and actions between the business and customer in one feed. With the Relay solution, businesses avoid walking into a lengthy and expensive application development project, and can instantly deploy and improve their customer experience.

The Solution

More secure than text messaging, more proactive than portals, and more effective than apps, Relay’s 1:1 engagement platform works.

An engagement channel unlike anything else

Even the most sophisticated customer engagement platforms rely on the same cluttered communication channels. Only Relay opens a dedicated 1:1 feed for every customer for truly personalized experiences.

This [Relay] project is a compelling demonstration of technology use for enhancing customer experience and maximizing the lifetime value of a customer... The potential impact of enhanced customer connectivity on loyalty should pay dividends for years to come.
Dan Latimore
Senior Analyst
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Worry-free customer adoption

Engagement falls flat today because customers don’t always adopt your tools. Break free from the burden of low adoption and utilization with a no‑download‑required solution that starts with a simple, timely text message the moment they become a customer.

Complexity and stress can lead to customer attrition, but a positive experience at a difficult time can cement relationships for years. This is Relay's chief strength.
Senior Analyst
Customer Engagement
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Amplifies your self-service investments

Relay improves your self-service success rates by delivering the specific tools and resources your customers need at every critical moment. We don’t displace your current systems — instead, you’ll see greater return on all your app, portal, customer support and marketing automation investments.

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Instantly improve your digital customer engagement experience

Our CX Builder® creation studio combines intuitive tools and visual workflows so your team can design, deliver and automate mobile experiences with confidence. And unlike complex platforms, you’ll be up and running in weeks and you won’t need an agency or a consultant to do it for you.

The Team

Choose Relay for our one-of-a-kind customer engagement solution. Love us for the consultation we provide every step of the way. 

Our clients agree that what really sets us apart is our team. With Relay, you won’t have to figure it out on your own — you’re paired with a client success manager on day one. With specific experience in your industry, and an unparalleled knowledge of customer engagement best practices, they’re your guide to providing proactive customer service.

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Awards & Recognition

Case Studies

Relay helps you identify points of friction and delivers proactive support using our proven strategies and award-winning software.

Relay not only increases the effectiveness of our communications, it also directly affects revenue by cutting down turnaround time in the underwriting process and increasing pull-through rates. It’s extremely impactful to our customer experience.

Mary K. Fiorille, Head of Partnership Lending & Business Strategy

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Pharmacy Services

35% faster refills for Maxor with Relay’s patient engagement software
Insurance

AAA membership renewals jump 17% with Relay solution
Healthcare

HIPAA-compliant texting solution IBX Wire® drives 11% closure in care gaps for Independence Health Group
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Build your business case

Partnering with Relay helps all teams reach their customer engagement goals faster. Use this guide to communicate the value to stakeholders, and the ROI you can expect.

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