From our team to our tech, we’re passionate about making your life easier. Just ask our clients.

Every Relay client receives a team that provides customer experience consulting, proven go-to-market strategies and opportunities for growth to get the most out of our award-winning software.

“We have great chemistry with the Relay team. They’ve been instrumental in helping us collect more patients’ consent.”

Mike Einodshofer, Chief Pharmacy Officer at Maxor

“We see Relay as a true extension of our team.”

Ray Nasto, Executive Director of Customer Experience at Comcast

“Relay provided more than just technology. They gave us insightful guidance on how the whole customer experience should be managed.”

Tae Kim, COO at AAA Western and Central NY

Our Team

Part industry expert. Part project manager. Your all-around program champion.

Our clients love us for the industry knowledge and customer experience consulting we provide. You will partner with a Client Success Manager that specializes in your industry and understands the best ways to solve your unique pain points. Your dedicated Client Success Manager will:

Set up your program and help your team make the most of it
Identify integration points to optimize performance
Recommend improvements to your overall customer experience and look for growth opportunities to maximize your ROI

Our Tech

Our software was built from the ground up for customer engagement

Relay includes all the necessary components for you to overcome the biggest barriers to adoption and engagement.

It’s easy to implement

Get started in as little as 30 days with minimal resources
Turnkey templates and invitation methods already proven in your industry
Deploy customer experience improvements in minutes, not weeks or months
Low tech options so you can experience quick wins
Simple, pay-for-performance pricing

It complements your existing investments

Increases adoption and utilization of your self-service tools
Amplifies your existing CRM, CSP and Marketing Automation systems
Quickly addresses gaps in your digital customer experience
Provides flexible integration methods that fit with how you already work

It’s a complete solution

Provides an end-to-end engagement platform, from adoption to optimization
Captures mobile numbers and consents to increase your mobile reach
Activates a secure Customer Feed that's more powerful and engaging than text solutions
Empowers you to solve your most challenging customer engagement moments
Helps you maintain compliance with TCPA, HIPAA and PCI

It’s proven to work

Overcomes the biggest CX painpoints across all customer moments
Built to satisfy the unique needs of highly regulated industries,
like financial services and healthcare
Designed to grow with you, so you can create more value as you go
Delivers immediate and measurable ROI across your entire organization

Financial Services

10 Steps to Improving Customer Experience in Banking

Insurance

AAA membership renewals jump 17% with Relay solution

Why Relay?