Build your business case
Partnering with Relay helps all teams reach their customer engagement goals faster. Use this guide to communicate the value to stakeholders, and the ROI you can expect.
Relay presents a persistent stream of messages and actions between the business and customer in one feed. With the Relay solution, businesses avoid walking into a lengthy and expensive application development project, and can instantly deploy and improve their customer experience.
Even the most sophisticated customer engagement platforms rely on the same cluttered communication channels. Only Relay opens a dedicated feed for every customer for truly personalized experiences.
This [Relay] project is a compelling demonstration of technology use for enhancing customer experience and maximizing the lifetime value of a customer... The potential impact of enhanced customer connectivity on loyalty should pay dividends for years to come.
Engagement falls flat today because customers don’t always adopt your tools. Break free from the burden of low adoption and utilization with a no‑download‑required solution that starts with a simple, timely text message the moment they become a customer.
Complexity and stress can lead to customer attrition, but a positive experience at a difficult time can cement relationships for years. This is Relay's chief strength.
Relay improves your self-service success rates by delivering the specific tools and resources your customers need at every critical moment. We don’t displace your current systems — instead, you’ll see greater return on all your app, portal, customer support and marketing automation investments.
Our CX Builder® creation studio combines intuitive tools and visual workflows so your team can design, deliver and automate mobile experiences with confidence. And unlike complex platforms, you’ll be up and running in weeks and you won’t need an agency or a consultant to do it for you.
Our clients agree that what really sets us apart is our team. With Relay, you won’t have to figure it out on your own — you’re paired with a client success manager on day one. With specific experience in your industry, and an unparalleled knowledge of customer engagement best practices, they’re your guide to providing proactive customer service.
Relay not only increases the effectiveness of our communications, it also directly affects revenue by cutting down turnaround time in the underwriting process and increasing pull-through rates. It’s extremely impactful to our customer experience.
Mary K. Fiorille, Head of Partnership Lending & Business Strategy