DELIVER GUIDED DIGITAL EXPERIENCES TO EVERY CUSTOMER.

Relay provides a lightweight mobile communication platform to bring app-like experiences to customers without any downloads.

RELAY NAMED A GARTNER™ 2017 COOL VENDOR IN CRM SERVICE AND SUPPORT.

THE RELAY USER GUIDE

part of our Smart User Series

Our Smart User Guide is a how-to for enterprises looking to increase customer engagement and education through the delivery of timely, individualized communications.

Relay named a

2017 Gartner Cool Vendor

Gartner names Relay in research that provides application leaders and customer service business buyers with a view of five Cool Vendors that bring innovation to the customer service and support space.Read more...

A fundamentally different
way to interact

The old ways of reaching customers aren't as effective as they need to be. Relay is different. Unlike channels that are built for everyone, Relay is a unique messaging space that's your own. Now you can create easy, effective interactions with your customers that build strong loyal relationships and reduce servicing costs.

Amerihealth New Jersey Wire Citizens Bank Wire Travel Leaders Wire

Everything you need to provide “wow” moments

Relay is more than just the ideal channel for today's digital customer. We get you connected too. Our highly effective onboarding methods increase the number of customers you can reach, accelerating your shift to digital. And our robust reporting shows a real time view of your program's success.

An end-to-end approach

CREATE

CX
Builder

Build journey workflows that automate and enhance the customer experience

ONBOARD

Mobile User
Adoption

Collect mobile numbers and consent for customer onboarding

ENGAGE

Customer
Messaging

Drive action through SMS notifications and a 1:1 web based message feed

MEASURE

Data and
Analytics

Track customer experience analytics and data in real time

Purpose-built for business

Customizable Branded Cross-device Seamless Secure Network-based
Multidevice

Recent buzz

SELECT CASE STUDY

Independence

SELECT CASE STUDY

Citizens Bank

Who we're working with

Health

HEALTH

8 of the nation’s largest healthcare companies

Wealth

WEALTH

3 of the nation’s largest financial institutions

Home

HOME

4 of the nation’s largest home service companies

Best Places to Work Loyalty360 Healthcare Marketing Impact Award PACT Product of the Year TechCrunch PBJ Tech Disruptor ThinkFest Celent Model Bank Innovation Award