Reaching Medicaid Members with Critical Communications
Clear, timely communication is critical for Medicaid members, especially as redetermination and renewal requirements continue to evolve. This brief highlights…
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AHIP Session Recap: How Closing Gaps in Communication Leads to Closing Gaps in Care
In today’s healthcare landscape, more technology doesn’t always mean better outcomes. Even the most well-intentioned digital tools can complicate the…
Relay Named a Philadelphia Inquirer 2025 Top Workplace Winner
We’re proud to announce that Relay has been named a 2025 Top Workplace by the Philadelphia Inquirer! This is the…
Smishing at Financial Institutions: How Relay Fights Back with Secure Digital Communication
In today’s digital-first world, smishing—a dangerous blend of SMS and phishing—is on the rise, and financial institutions are a prime…
Improve Member Satisfaction: Strategies to Get Ahead of CAHPS Surveys to Maximize Score Potential
There is a growing need to keep a stronger pulse on member and patient satisfaction within the healthcare sector. High…
The Do’s and Don’ts of HIPAA Compliant Texting
In today’s fast-paced, digital world, texting has become a convenient way to communicate — even in healthcare. However, when dealing…
Improving HEDIS Scores Through Digital Communication and Engagement
HEDIS, the Healthcare Effectiveness Data and Information Set, is a vital set of measures, developed by the NCQA, that evaluates…
Relay Network Renews HITRUST r2 Certification
We are pleased to announce that Relay has renewed its certified status for information security by HITRUST for another two…
Understanding HEDIS Measures: What You Need to Know Heading into 2025 and Beyond
Today, healthcare organizations are increasing their focus on enhancing the quality of care to optimize patient outcomes. An essential element…