Relay’s Approach to Improving HEDIS Scores: 2026 Update
Quality improvement continues to be a top priority for health payers as they look for ways to help members complete…
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From Primetime Storyline to Real Life: How Relay Closes the Widening Redetermination Gap
The 78th Primetime Emmy Awards air September 14, 2026, and The Pitt — HBO Max’s Pittsburgh ER drama — leads…
Winning AEP: Six Best Practices for Compliant Member Engagement
The Annual Enrollment Period is rapidly approaching for the Medicare population. Is your team prepared to make the most of…
The Frictionless Feed Stack: Five Ways the Relay Feed Gets More Customers from Message to Completed Action
Your organization knows which customers need to act — who needs to complete their enrollment form, who hasn’t funded their…
What are Passkeys? An Easy-to-Use FAQ Guide
Passwords are a dying feature. We reuse them, forget them, write them on sticky notes, and could accidentally share them…
Relay Smart Actions Just Got Smarter: Deliver the Right Message at the Right Time
Your CRM knows which account hasn’t funded. Your health plan knows which member hasn’t designated a PCP. Your specialty pharmacy…
Relay Named a Philadelphia Inquirer 2026 Top Workplace Winner
We’re proud to announce that Relay has been named a 2026 Top Workplace by the Philadelphia Inquirer! This is the…
Post-OBBBA: How Health Plans Can Navigate Regulatory Risk and Member Retention Challenges Using Relay
The OBBBA law is reshaping healthcare across the country, creating urgent new challenges and high stakes for healthcare organizations, especially…
Redetermination Success Requires More Than Outreach -It Demands Long-Term Member Trust
Medicaid redetermination continues to be one of the biggest challenges facing health plans. With new regulations, like bi-annual redetermination and…