Smishing at Financial Institutions: How Relay Fights Back with Secure Digital Communication
In today’s digital-first world, smishing—a dangerous blend of SMS and phishing—is on the rise, and financial institutions are a prime…
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Improve Member Satisfaction: Strategies to Get Ahead of CAHPS Surveys to Maximize Score Potential
There is a growing need to keep a stronger pulse on member and patient satisfaction within the healthcare sector. High…
The Do’s and Don’ts of HIPAA Compliant Texting
In today’s fast-paced, digital world, texting has become a convenient way to communicate — even in healthcare. However, when dealing…
Improving HEDIS Scores Through Digital Communication and Engagement
HEDIS, the Healthcare Effectiveness Data and Information Set, is a vital set of measures, developed by the NCQA, that evaluates…
Relay Network Renews HITRUST r2 Certification
We are pleased to announce that Relay has renewed its certified status for information security by HITRUST for another two…
Understanding HEDIS Measures: What You Need to Know Heading into 2025 and Beyond
Today, healthcare organizations are increasing their focus on enhancing the quality of care to optimize patient outcomes. An essential element…
Privacy is Paramount: Best Practices for HIPAA Compliant Text Messaging
Text messaging has become an integral part of healthcare communication, offering a convenient and immediate way for healthcare payers and…
AHIP Consumer and Digital Forum Recap
Members of the Relay team attended AHIP CDF event in Nashville a few weeks ago to learn from and network…
The Financial Impact of Using HIPAA Compliant Text Messages
Today, the mix of channels payers and providers can use to communicate with their members and patients can be very…