New Mobile Service for Health Insured

Nov 18, 2016

The largest health insurer in Arkansas expands customer communications solutions with the help of technology company Relay Network.

The largest health insurer in Arkansas has announced that its members with smartphones can sign up for a free new message service called the Wire®. Powered by Relay Network, the Wire is a simple and secure way for members to stay informed about their health on their own private communication channel. Users access it through unique links sent via text message.

Inside the member’s individual Wire are reminders about preventive care, member-only services, coverage and benefits information, and tips on how to find the most cost-effective, quality care. Videos, articles and other content will be permanently stored so the member can access it anytime.

Our focus with the Wire is to send high-value content that members can use to manage their health. As a unique service tailored to every member, we’ll be able to provide support on a personal level.
Eric Paczewitz, Vice President of Corporate Marketing

“The focus of every industry at the moment is on delivering great customer experiences, and that’s especially true in healthcare,” said Matt Gillin, CEO and co- founder of Relay Network. “We are so pleased to help our client create more effective digital connections with its customers so it can deepen member relationships and improve health outcomes.”

The Wire will also be used to send specific, health condition-related information to (more) individuals who have chronic diseases or health episodes. By addressing member concerns, gaps in care, and benefits in a convenient channel, the insurer hopes to make understanding healthcare and the system a little bit easier.

No download is required to use the free service. Standard message and data rates may apply depending on the member’s mobile phone plan. Members can sign up by editing their notification preferences within the online self-service portal, My Blueprint, or calling their plan’s customer service phone number.

Interested in learning more about how Relay helps health insurers achieve higher customer engagement? Reach out to us.

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