Why Text Messaging Medicaid Members Drives Higher Engagement and Better Outcomes
Healthcare companies across the country are discovering that text messaging Medicaid members may be the missing link to engaging and…
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Relay Celebrates Customer Service Week 2019
This October, in conjunction with CX Day (October 1st) and Customer Experience Week (October 7th – October 11th), we’ve decided to celebrate two of…
Health Plan Member Engagement Is All In the Pocket for Payers
The solution to health plan member engagement is within reach — literally. According to a Deloitte study, Americans are picking up their smartphones…
How to Increase Your NPS Score With Ongoing Customer Engagement
If you’ve sat in a board meeting any time in the last few years, you have probably spent some time…
Improve Member Onboarding With These 5 Quick Wins
A successful member onboarding strategy is the best opportunity for healthcare companies to improve engagement, drive healthier behaviors, and lower overall costs.…
Exceptional Patient Engagement Strategies Start With Today’s CX Trends
If you were to list out today’s biggest customer experience trends, you would see how much they coincide with current…
Relay Designated a Gartner Cool Vendor in CRM Customer Service and Support
Leading analyst firm selects Relay as an innovative, impactful, and intriguing vendor in their annual customer service and support report.…
Improve Customer Onboarding In Banking With A Simple Follow Up
Relay CMO Brie Tascione discusses how and why banks should embrace onboarding ‘micromoments’ in an article published by BAI Banking…
Meet the Team: Dan
VP of Business Development Dan Sweeney never backs down from a challenge, or a chance to go toe-to-toe in 80’s…